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Bilingual Answering

Answer every caller in their language, not yours

Callers hear “Para español, oprima 2” and talk to the AI naturally in Spanish. You read every transcript in English, on every plan, at no extra cost.

A phone docked on a shop counter showing a call transcript with its English summary beneath

A caller who can’t get through in Spanish just hangs up

About 80% of callers who hit voicemail hang up without leaving a message — and that number gets worse when a caller isn’t even sure the business can help them in their language. A Spanish-speaking customer calls a landscaping company on a Tuesday afternoon. The office is short-staffed, the call rolls to voicemail, the greeting is in English. The caller doesn’t leave a message. They call the next name on Google — one that answered.

That’s a lost job, and it’s also a signal: local service businesses that can’t answer in Spanish are quietly ruling themselves out of a huge share of calls before the conversation even starts.

“Para español, oprima 2”
Hola, ¿pueden dar mantenimiento a mi jardín esta semana?
¡Claro que sí! Tenemos un espacio el jueves a las 10 a.m. ¿Le funciona?
Sí, perfecto. Gracias.
English summary for you Booked

Caller requested yard maintenance this week. Booked for Thursday, 10:00 AM.

The same front desk, fluent in two languages — no separate line, no separate bill.

One receptionist, fluent in both languages

Bilingual caller menu

“Para español, oprima 2” plays up front, so Spanish-speaking callers know right away they’ll be understood.

Native conversation

The AI holds the entire call in Spanish, using the same knowledge base, the same booking rules, and the same texting rules as an English call. If a caller switches languages mid-conversation, it follows along.

English transcripts for the owner

Every Spanish call lands in your unified inbox as an English summary and transcript. You never have to translate anything yourself.

See the full language list and how mid-call switching works on the multilingual page.

Every call becomes an English summary in your inbox, no matter what language the conversation happened in.

Included on every plan, no upcharge

What plan is this on?

15+ languages, including Spanish, come standard on Starter, Pro, and Scale — there's no bilingual add-on fee and no separate plan to buy. Starter starts at $79/mo for 120 minutes (about 40 calls) and 100 texts.

The math: one captured $300 job from a caller you’d have otherwise lost to a language barrier covers about four months of Starter.

Frequently asked questions

Do I need to set anything up to turn on Spanish?+

No. It's on by default — there's no separate bilingual plan or extra setup step.

Does the AI actually speak Spanish, or is it translating on the fly?+

It holds the whole conversation directly in Spanish, using the same training and knowledge base you approved for English calls.

What if the caller switches between English and Spanish mid-call?+

The AI can follow along if a caller switches languages partway through the conversation.

Can it handle languages other than Spanish?+

Yes — 15+ languages are included. Spanish is just the most common need for local business callers. See the full list on the multilingual page.

Do I get the transcript in Spanish or English?+

English, every time, regardless of what language the call happened in — so you never need to translate anything.

Which plan includes Spanish answering?+

All of them. Starter, Pro, and Scale each include 15+ languages at no extra charge.

Answer every caller in their language, not yours