24/7
Help while visitors are deciding
Questions get answered after hours, on weekends, and whenever your team is busy.
AI website chat
Answer the question before they leave.
Help while they are still deciding.
Visitors get immediate answers from business information you approved.
Turn interest into a clear next step.
Capture what they need, continue the conversation, or take over live from your phone.
8:47 PM · visitor active
OnlineDo you have anything open Thursday afternoon?
Yes. I can help with the next available time. What service do you need?
A first consultation.
Next step capturedSaved to inbox
One source
The same approved answers
Website chat uses the business information you already approved for phone calls.
Live
Step in when you want to
Take over from your phone without making the visitor repeat the conversation.
One thread
The whole conversation stays together
The chat and its next step land in the same inbox your team already checks.
From question to next step, in one conversation.
Useful website chat does more than collect an email address. It helps the visitor now, then keeps the conversation ready for you when a person should take over.
01 · One source of truth
Teach it once. Use the same answers everywhere.
Your hours, prices, service area, and policies come from the knowledge base you approve. Update an answer once and website visitors get the same information as phone callers.
- No separate chatbot to train
- Only use business information you approved
Approved business answers
One knowledge base
Business hours
ApprovedService area
ApprovedFirst visit pricing
ApprovedPhone calls
Website chat
02 · Help before the form
Answer first. Ask for details when they matter.
Visitors can ask a real question without surrendering their name and phone number first. When they want an estimate, callback, or appointment, the conversation captures what your team needs next.
- No form blocking the first answer
- Keep ready visitors moving toward action
Website conversation
AI office manager · Online
Do you service homes outside the city?
Yes. We cover addresses within 25 miles. What town are you in?
Cedar Grove. I need an estimate.
You are inside the service area. I can capture the details for a callback.
Answer given before contact details
03 · A clean handoff
Step in with the whole story in front of you.
When a conversation needs a person, take over from the RankLadder app. The questions, answers, and next step are already there, so neither you nor the visitor has to start again.
- Continue the conversation from your phone
- Keep the complete thread in one inbox
Website chat
Estimate requested
Conversation summary
Homeowner in Cedar Grove wants an exterior estimate next week. Photos are ready to send.
Status
Ready for reply
History
Full thread saved
Continue from your phone
You stay in control
Let the AI start. Take over when it becomes yours.
The AI handles the first questions. You can join from your phone whenever judgment, a personal reply, or a final decision needs you.
Website conversation
AI is replying
Visitor gets an immediate answerAI
You receive the full conversationInbox
You join when the next step needs youTake over
Human replies are always free.
Website chat is included on Starter with 100 AI replies, Pro with 250, and Scale with 800. Allowances are used first. AI activity pauses if the deliberately funded credit wallet reaches zero.
Questions, answered.
How does RankLadder website chat work?+
Add the RankLadder chat widget to your website. Visitors can ask questions at any hour, and the AI answers from the business information you approved. When a conversation needs a person, you can continue it from the RankLadder app.
Does website chat use the same answers as the phone AI?+
Yes. Phone calls and website chat use the same owner-approved knowledge base. Update an answer once and both channels use the new information.
Can I take over a website conversation?+
Yes. The conversation appears in your unified inbox, and you can reply from your phone with the full thread in front of you. The visitor does not have to repeat what they already asked.
Which plans include website chat?+
Website chat is included on every paid plan. Starter includes 100 AI replies each month, Pro includes 250, and Scale includes 800. Replies written by you or your team are always free and unlimited.
Will it slow down my website?+
The lightweight widget loads outside the critical path of the page, and the chat connection opens only when a visitor uses it.
Which languages does website chat support?+
Website chat currently supports English and Spanish. The separate 18-language capability applies to phone calls.
What happens when the monthly AI reply allowance is used?+
Your plan allowance is used first. After that, AI replies use credits from the non-expiring wallet you funded deliberately. If the balance reaches zero, AI activity pauses instead of creating an automatic overage charge. Human replies remain free.