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Contacts & AI Memory

Your AI remembers regulars, so they don’t repeat themselves

Every caller becomes a contact automatically. Add a note or instruction once — VIP, preferred language, always transfer to Dave — and the AI applies it on every call after.

A veterinary front desk at dusk, phone on the counter showing a recognized contact as a call comes in

How the AI keeps up with who's calling

1

First call creates the contact.

The moment someone calls, texts, or messages your website chat, the AI creates a contact automatically — no data entry, no import.

2

You add instructions once.

Open the contact and add notes or instructions in plain English — “VIP, transfer to Dave immediately,” “prefers Spanish,” “always ask about the boiler.” Those instructions win over your general settings the next time that person calls.

3

The AI remembers next time.

On the next call, it already knows who it’s talking to — it skips the interrogation, applies your instructions, and folds a short summary of the new call into what it already knew.

It only remembers what matters, and you’re always in control

Memory is a short, fact-only note built from prior calls — not a recording, not more than what’s useful. Anything you type into Notes stays private and is never fed back into the AI. One tap blocks a caller from voice calls entirely, and one tap clears a contact’s memory if you’d rather start fresh.

Contact · Maria Reyes
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AI memoryEdit · Clear

Short, fact-only note from prior calls — never your private Notes.

Block from voice calls
A contact card with real history — not a guess.
Included on every plan

Contacts and AI memory come standard from Starter ($79/mo) up — no upgrade needed. CRM sync brings your existing customer records in automatically: Square, Clover, and Shopify sync starting on Starter; Jobber connects on Pro ($169/mo) and up. Synced records only fill in what's missing — your notes, instructions, memory, and blocks are never overwritten.

One captured $300 job covers about four months of Starter — and a returning customer who doesn’t have to re-explain their address and problem is exactly the kind of call that turns into one.

Frequently asked questions

Does the AI actually remember everything I’ve ever said to a caller?+

No — it keeps a short, fact-only note, not a transcript archive, refreshed after each call.

Can I see or edit what it remembers?+

Yes, right on the contact — read the memory, edit your instructions, or clear it with one tap.

Can I block someone from calling?+

Yes, one toggle blocks a number from voice calls. Texting isn’t stopped by the same switch.

Which CRMs sync automatically?+

Square, Clover, and Shopify on Starter and up; Jobber on Pro and Scale.

Your AI remembers regulars, so they don't repeat themselves