Terms of Service
Last Updated: January 28, 2026Digital Macaroni
1. Acceptance of Terms
By accessing or using RankLadder ("Service"), provided by Digital Macaroni ("Company"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
2. Description of Service
RankLadder is a software platform that helps businesses manage their online reputation by aggregating reviews, providing analytics, generating AI responses, and facilitating SMS/Email review requests. Use of the Service requires a Google Business Profile.
3. Accounts & Security
  • Eligibility: You must be 18 years or older and have the authority to bind the entity you represent.
  • Security: You are responsible for maintaining the security of your account credentials. The Company is not liable for any loss resulting from unauthorized access to your account.
  • Bot Use: Accounts registered by "bots" or automated methods are not permitted and will be deleted.
4. Review Guarantees & Liability (Disclaimer)
RankLadder provides tools to facilitate the collection and management of reviews, but we do not and cannot guarantee that:
  • You will receive a specific number of reviews.
  • All reviews will be positive.
  • Third-party platforms (e.g., Google) will publish every review.
Google's Policies: You acknowledge that Google Business Profile has strict policies regarding review gating and fake engagement. While we strive to remain fully compliant with these policies, you are responsible for your specific use of the platform. We are not liable for any suspension, penalties, or removal of reviews imposed by Google or other third-party platforms.
5. Acceptable Use (SMS & 10DLC)
You agree to use the Service only for lawful purposes. You represent and warrant that:
  • Consent: You have obtained explicit prior express written consent from every contact you upload to the Service to receive SMS messages.
  • Prohibited Content: You will not send messages related to: Sex, Hate speech, Alcohol, Firearms, Tobacco (SHAFT), or any illegal activity.
  • Frequency: You will efficiently manage your sending frequency to avoid being flagged as spam.
We reserve the right to suspend any account that violates carrier regulations or has an excessive opt-out rate.
5.1 Carrier Fines & Penalties (Important)
You acknowledge that mobile carriers (e.g., AT&T, T-Mobile, Verizon) actively monitor for non-compliant traffic (e.g., spam, SHAFT violations).
  • Advocacy: We will make reasonable efforts to advocate on your behalf to clarify the circumstances of any violation.
  • Pass-Through Liability: However, if a carrier issues a fine or penalty to Digital Macaroni arising from your traffic (e.g., a $10,000 SHAFT violation fine), you agree to be fully liable for and pay the full amount of such fine, plus a 10% administrative processing fee covering compliance costs and carrier correspondence.
  • Right to Charge: We reserve the right to invoice or charge your payment method on file for the amount of any such carrier fine after providing notice to you.
6. AI Generated Content
The Service uses Artificial Intelligence to suggest responses to reviews. You acknowledge that:
  • AI suggestions may be inaccurate or inappropriate.
  • You are required to review and edit all AI-generated responses before posting.
  • You are solely responsible for the content posted to your public profiles.
7. Payments, Cancellation, and Refunds
  • Subscription: The Service is billed in advance on a monthly or annual basis.
  • Pricing Adjustments: We reserve the right to change our subscription fees or credit allowances upon thirty (30) days' notice to you.
  • Activation Fees: One-time fees (e.g., 10DLC Registration) are non-refundable.
  • Cancellation: You may cancel at any time via your account settings. Cancellation is effective at the end of the current billing cycle.
  • Refunds: There are no refunds for partial months of service or unused SMS credits.
  • Credits: Unused SMS credits for the "Plus" plan may roll over up to a defined limit, but are forfeited immediately upon account cancellation.
8. Intellectual Property
Digital Macaroni retains all rights, title, and interest in the Service, including its code, design, and analytics algorithms. You retain ownership of your customer data.
9. Limitation of Liability
To the maximum extent permitted by law, Digital Macaroni shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. In no event shall our aggregate liability exceed the amount paid by you for the service in the one (1) month period preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless Digital Macaroni from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights (including TCPA violations).
11. Governing Law & Arbitration
These Terms are governed by the laws of Wyoming, USA. Any dispute arising from these Terms shall be resolved through binding individual arbitration in Sheridan County, Wyoming. Class actions are waived.
12. Messaging Terms & Conditions
RankLadder offers an SMS messaging service to notify customers about reviews, account opportunities, and other business-related updates.
Opt-In: You opt-in to the service by registering your phone number in the RankLadder dashboard or by filling out a contact form where you explicitly consent to receive messages.
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the short code/number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at hello@digitalmacaroni.io.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages based on your account activity (approximately 2-4 messages per week). If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
13. Contact Information
Mailing Address
Digital Macaroni
30 N Gould St Ste N
Sheridan, WY 82801
digitalmacaroni.io