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Terms of Service

Last Updated: August 25, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") form a binding agreement between Digital Macaroni LLC, a Wyoming limited liability company doing business as RankLadder ("RankLadder," "we," "us," or "our"), and the person or organization that accesses or uses the Service ("Customer," "you," or "your"). By creating an account, purchasing a plan, signing an order form, or accessing or using the Service, you agree to these Terms.
If you use the Service for an organization, you represent that you have authority to bind that organization, and "you" includes that organization. The Service is intended for business use and is not offered primarily for personal, family, or household purposes.
These Terms include any order form or checkout terms accepted by you and the policies expressly referenced here, including our Privacy Policy, our Cookie Policy, our SMS Terms of Service when you use messaging features or receive RankLadder-powered messages, and our Data Processing Agreement where applicable. Each referenced document is incorporated into and forms part of this agreement for the activities it covers; separate acceptance is not required. If a mutually signed order form directly conflicts with these Terms, the order form controls only for that conflict.

2. The Service and Your License

RankLadder provides AI-assisted business communications tools, including call answering, call routing and transfer, transcription, summaries, lead scoring, transactional messaging, appointment booking, website chat, a unified inbox, and mobile applications (collectively, the "Service"). Some features require a RankLadder-provisioned phone number or call forwarding through your carrier.
Subject to these Terms and payment of applicable fees, RankLadder grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Service during your subscription term for your internal business operations. No rights are granted except those expressly stated in these Terms.
We may improve, modify, replace, or discontinue features from time to time. Unless an order form expressly states otherwise, we do not promise any particular update, feature, support response time, service level, or continued compatibility with third-party systems. We will use reasonable efforts to give advance notice of a material reduction to core paid functionality when practicable.
Not for emergencies: The Service is not an emergency service and is not a substitute for calling 911 or another appropriate emergency provider. You must not rely on the Service to recognize, route, or respond to a medical, safety, or other emergency.

3. Accounts, Authorized Users, and Verification

  • Eligibility: You must be at least 18 years old and legally able to enter this agreement.
  • Accurate information: Account, billing, business, and contact information must remain complete and accurate.
  • Authorized users: You are responsible for everyone you permit to access the Service and for their compliance with these Terms.
  • Security: You must safeguard credentials, use reasonable account-security measures, and promptly notify us at hello@rankladder.app of suspected unauthorized access. You are responsible for activity through your account except to the extent caused by our failure to use reasonable security measures.
  • Verification: We may request identity, business-ownership, address, tax, messaging-consent, or other compliance records. You must respond accurately and within a reasonable time. We may limit, suspend, or refuse features if verification is incomplete or required by a carrier, provider, regulator, or law.
  • No automated registration: Accounts created through bots or other unauthorized automated methods may be rejected or removed.

4. Acceptable Use

You may use the Service only for lawful business purposes and in accordance with these Terms. You are responsible for your Customer Data, your communications, your configuration of the Service, and your users. You will not, and will not permit anyone else to:
  • violate any law, regulation, court order, carrier requirement, or third-party right, including privacy, call-recording, telemarketing, communications, intellectual-property, and export-control requirements;
  • record, transcribe, monitor, or communicate with a person without making required disclosures and obtaining all legally required permissions;
  • reverse engineer, decompile, disassemble, discover source code or non-public models, or create derivative works from the Service, except where applicable law prohibits that restriction;
  • sell, resell, rent, lease, sublicense, distribute, or provide the Service as a service bureau, except through a written partner agreement with RankLadder;
  • use non-public portions of the Service to build, train, or benchmark a competing product or to publish performance testing without our written permission;
  • scrape, crawl, harvest, or use unauthorized automation to access the Service or extract data;
  • bypass access controls, probe or disrupt security, introduce malicious code, overload infrastructure, or interfere with another customer's use;
  • impersonate another person, misrepresent your identity or authority, or use the Service for fraud, harassment, threats, deception, unlawful discrimination, or illegal content; or
  • send spam, unsolicited communications, or content prohibited by our providers or applicable carrier rules.
We may investigate suspected misuse and cooperate with lawful requests from carriers, service providers, regulators, or law enforcement. Our decision not to act on one violation does not waive our right to act on a later violation.

5. Calling, Recording, and Messaging Compliance

RankLadder uses Twilio and other providers for calling, SMS, and MMS infrastructure. By using communications features, you agree to comply with applicable law, including the Telephone Consumer Protection Act (TCPA), as well as Twilio's Acceptable Use Policy and Twilio's Messaging Policy. You represent, warrant, and agree that:
  • Calls and recordings: You will provide every notice and obtain every consent required to place, route, record, monitor, transcribe, or analyze calls. RankLadder's default disclosure does not replace obligations that apply to your business, location, industry, or callers.
  • Recipient consent: You will communicate only with recipients who have validly agreed to receive the applicable type of message. Consent is limited to the purpose disclosed when it was obtained and is not transferable between unrelated campaigns or businesses.
  • Consent records: You will maintain reliable evidence of consent and provide it promptly if requested for compliance, carrier review, or dispute resolution.
  • Sender identification and opt-out: Messages must identify the business that obtained consent when reasonably necessary, and the initial message must include clear opt-out instructions. You will honor STOP and equivalent requests promptly, send no further messages after the permitted confirmation, and respect recipient frequency preferences.
  • Scope: The Service may not be used for purchased lists, unsolicited bulk messaging, or promotional or marketing messages unless RankLadder has expressly enabled that use in writing and you have obtained every consent required by law and carrier policy.
  • Prohibited content and businesses: You will not transmit or support any content, business, or use case prohibited by Section 2 of our SMS Terms of Service. That incorporated list includes carrier- and provider-restricted categories such as high-risk financial services, third-party lead generation, debt relief, get-rich-quick schemes, cannabis and CBD, gambling, prescription drugs, phishing, academic fraud, and sex, hate, alcohol, firearms, and tobacco ("SHAFT").
  • Users and age restrictions: You are responsible for messages sent by anyone using your account and for applying legally required age-gating procedures.
We may filter traffic or suspend or terminate communications features to address suspected non-compliance, excessive opt-outs or complaints, provider requirements, security risks, or legal obligations.
5.1 Carrier Fines and Penalties
Carriers and communications providers may investigate traffic and assess penalties for non-compliant activity.
  • Pass-through: If a carrier, provider, regulator, or other third party charges RankLadder a fine, penalty, assessment, or investigation cost resulting from your content, traffic, configuration, users, or violation of these Terms, you must reimburse the full amount plus a 10% administrative fee for compliance review and correspondence.
  • Notice and payment: We will provide reasonable supporting information where available and may invoice you or charge your payment method after notice.
  • Assistance: We may, but are not required to, help you respond to or clarify a suspected violation. That assistance does not transfer responsibility for your communications to RankLadder.

6. AI-Generated Content and Human Review

The Service uses artificial intelligence to answer calls, generate messages, transcribe and summarize conversations, classify inquiries, and support other workflows. You acknowledge and agree that:
  • AI output may be inaccurate, incomplete, outdated, offensive, or inconsistent and may misunderstand a caller or your instructions.
  • You are responsible for configuring the Service, reviewing your knowledge base, applying appropriate human oversight, and independently verifying output before relying on it for important decisions.
  • You control whether and how output is used in your business and remain responsible for communications and actions taken through your account.
  • The Service does not provide legal, medical, financial, safety, or other licensed professional advice and must not be represented or relied upon as doing so.
  • You will not use the Service to make decisions that produce legal or similarly significant effects about a person without the review and safeguards required by applicable law.

7. Customer Data and Privacy

"Customer Data" means information, recordings, transcripts, messages, files, instructions, contacts, and other material submitted to or collected through the Service for you. As between you and RankLadder, you retain ownership of Customer Data, and RankLadder retains ownership of the Service and the technology used to process it.
You grant RankLadder and its subprocessors a worldwide, non-exclusive right to host, copy, transmit, display, modify, and otherwise process Customer Data only as reasonably necessary to provide, secure, and support the Service, comply with law, and enforce these Terms. We may create de-identified or aggregated information that cannot reasonably be linked to you or an identifiable person and use that information to analyze, operate, and improve the Service.
You are responsible for the accuracy, legality, and source of Customer Data and for obtaining all notices, permissions, and rights needed for RankLadder to process it as described here. Our handling of personal data is further described in the Privacy Policy and, where applicable, our Data Processing Agreement.
We use reasonable administrative, technical, and organizational safeguards, but no service can guarantee perfect security. Data retention and deletion follow our Privacy Policy, legal obligations, provider requirements, and any applicable order form. You should export information you need before canceling; after the applicable retention period, Customer Data may be permanently deleted and may not be recoverable.

8. Third-Party Services and Infrastructure

The Service relies on telecommunications carriers, mobile networks, cloud and database providers, artificial-intelligence and speech providers, payment processors, app stores, and other third parties. It may also connect to services that you choose, such as calendars, customer-management systems, commerce platforms, or scheduling tools (collectively, "Third-Party Services").
Third-Party Services are operated under their own terms and privacy practices. You authorize RankLadder to exchange Customer Data with a Third-Party Service when needed to provide an integration you enable. You are responsible for your accounts, permissions, and compliance with that provider's terms.
RankLadder does not control and is not responsible for Third-Party Services, including their availability, security, accuracy, pricing, policy changes, or treatment of data. Features that depend on them may be delayed, limited, changed, or discontinued without our control. We may disable an integration or dependent feature if required by law, the provider, security concerns, or operational necessity.

9. Intellectual Property and Feedback

RankLadder and its licensors retain all rights, title, and interest in the Service, including its software, models, workflows, interfaces, documentation, designs, trademarks, analytics, and improvements. These Terms do not transfer ownership of the Service or RankLadder branding to you.
If you voluntarily provide suggestions, ideas, or feedback about the Service, you grant RankLadder a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use and incorporate that feedback for any lawful purpose without restriction or compensation. Do not submit feedback you are not authorized to provide.

10. Payments, Renewal, Cancellation, and Refunds

  • Trial and automatic conversion: RankLadder may provide a seven-day trial with stated usage allowances for a one-time introductory fee, currently $4. When you start the trial, you select the paid monthly plan that will begin automatically when the trial ends. By completing checkout, you authorize RankLadder to charge the then-disclosed monthly price for that selected plan at the end of the trial and on each monthly renewal date unless you cancel before the applicable charge. If you cancel through account settings before the trial ends, your trial remains available through its scheduled end date, the selected paid plan will not begin, and no recurring subscription charge will be made. The introductory trial fee is non-refundable except where required by law.
  • Paid subscriptions: A paid subscription begins automatically when a trial converts as described above, or immediately when purchased without a trial. Paid plans are billed in advance on a monthly or annual basis and automatically renew for the same billing period until canceled.
  • Payment authorization: You authorize RankLadder and its payment processor to charge your selected payment method for recurring fees, separately approved credit purchases, add-ons, applicable taxes, and pass-through amounts authorized by these Terms. You must keep billing information current.
  • Pricing changes: We may change subscription fees or included credit allowances by giving at least thirty (30) days' notice. A change applies to the next renewal occurring after the notice period.
  • Activation and add-on fees: One-time setup fees, carrier registration charges, and optional add-ons such as dedicated phone numbers are non-refundable unless required by law or stated otherwise at purchase.
  • Cancellation: You may cancel through account settings. Cancellation is effective at the end of the current paid billing cycle; service continues until then and the subscription will not renew.
  • Refunds: Except where required by law or expressly stated in an order form, fees are non-refundable, including for partial billing periods, unused plan allowances, or unused minutes and texts.
  • Usage beyond your allowance: RankLadder does not automatically charge overages beyond your plan's included minutes or texts. Additional usage draws from a non-expiring credit balance you separately purchase. When that balance reaches zero, metered activity pauses until you purchase credits or change plans. Credits cannot be applied to subscription fees, phone numbers, carrier registration, taxes, fines, or other fixed amounts and are forfeited when the account is canceled.
  • Taxes and failed payments: Fees exclude taxes imposed on your purchase other than taxes on RankLadder's income. We may suspend paid features after a payment fails or becomes overdue, following notice when practicable. You remain responsible for amounts incurred before suspension or termination.

11. Suspension, Termination, and Account Closure

You may stop using the Service at any time and may cancel a paid subscription as described in Section 10. We may suspend, restrict, or terminate access if we reasonably believe that you or your users violated these Terms, failed to pay, created a security or legal risk, used the Service fraudulently or unlawfully, caused harm to the Service or others, or must be restricted at the direction of a carrier, provider, regulator, or court. We will provide notice and an opportunity to cure when reasonably practicable, but may act immediately when necessary to prevent harm or comply with an obligation.
Subscription cancellation is different from permanent account deletion. Canceling a subscription through account settings stops automatic renewal at the end of the current billing period but does not immediately delete your account or Customer Data. You may continue using paid features through the end of that period, subject to these Terms.
The account owner may request permanent deletion through the account's Data and Privacy settings. Permanent deletion is effective immediately and is irreversible: the owner and all authorized users lose access to the account, its businesses, and associated Customer Data. Deletion terminates active subscriptions and prevents future renewals, but it does not create a refund, credit, or prorated reimbursement for prepaid fees, unused subscription time, unused allowances or credits, activation fees, or add-ons, except where required by law or expressly stated in an order form. Amounts incurred before deletion remain due.
Before permanently deleting an account, you should export Customer Data you need and complete any permitted phone-number transfer. We may retain limited records after deletion where reasonably necessary to comply with legal, tax, accounting, fraud-prevention, security, dispute-resolution, telecommunications, messaging-consent, or provider obligations. Retained records will remain unavailable through the Service and will not be used to restore the deleted account. Uninstalling an application, removing a user, disabling a feature, or merely stopping use of the Service does not cancel a subscription or delete an account.
When access ends, your license to use the Service ends. Accrued payment and reimbursement obligations remain due. Provisions that by their nature should continue—including ownership, payment obligations, warranty disclaimers, liability limits, indemnification, dispute resolution, and general contract terms—survive.
Phone numbers made available through the Service are not sold to you. After termination or delinquency, they may be released, reclaimed, or reassigned in accordance with law and provider requirements. If you want to request a permitted number transfer or export Customer Data, contact us before cancellation or promptly afterward; successful transfer, export, or continued availability cannot be guaranteed.

12. Warranty Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." RANKLADDER DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
Without limiting the above, RankLadder does not warrant that the Service or any output will be uninterrupted, timely, accurate, complete, secure, error-free, compliant for your particular use, or compatible with every device, carrier, integration, or workflow. In particular, we do not guarantee that:
  • an AI agent will understand or correctly respond to every caller;
  • every call or message will be answered, routed, recorded, transcribed, or delivered without delay or error;
  • call forwarding or carrier configuration will remain active or unchanged;
  • Customer Data or output will never be lost, corrupted, intercepted, or accessed without authorization; or
  • the Service will meet legal or regulatory requirements specific to your business, industry, location, callers, or recipients.
The Service depends on networks and providers outside our control. RankLadder is not responsible for missed, delayed, dropped, blocked, or misrouted calls or messages caused by carriers, networks, Third-Party Services, or changes to your forwarding configuration. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RANKLADDER AND ITS AFFILIATES, LICENSORS, PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, OR DATA; BUSINESS INTERRUPTION; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED THAT SUCH LOSS WAS POSSIBLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RANKLADDER'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID RANKLADDER FOR THE SERVICE DURING THE ONE (1) MONTH IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM. IF YOU PAID NO FEES DURING THAT PERIOD, THE CAP IS ONE HUNDRED U.S. DOLLARS ($100).
These exclusions and limits apply to the fullest extent permitted by law, regardless of the form of action, and reflect the allocation of risk on which the Service and its pricing are based. They do not limit liability that cannot legally be limited.

14. Indemnification

You will defend, indemnify, and hold harmless RankLadder, its affiliates, providers, and each of their officers, directors, employees, contractors, and agents from third-party claims, demands, investigations, proceedings, losses, penalties, fines, damages, judgments, settlements, and reasonable attorneys' fees arising out of or relating to: (a) Customer Data; (b) your or your users' access to or use of the Service; (c) your calls, recordings, messages, content, or business practices; (d) your violation of these Terms, applicable law, carrier or provider requirements, or a third party's rights; or (e) an allegation that you failed to provide a required disclosure or obtain or honor consent, including under the TCPA or call-recording and privacy laws.
RankLadder will give you reasonably prompt notice of a covered claim, permit you to control its defense and settlement, and provide reasonable cooperation at your expense. A delay in notice reduces your obligation only to the extent it materially prejudices the defense. You may not settle a claim in a manner that admits wrongdoing by, imposes non-monetary obligations on, or fails to fully release RankLadder without our written consent. We may participate with counsel at our own expense or assume control if you do not defend the claim reasonably.

15. Governing Law, JAMS Arbitration, and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. It requires most disputes to be resolved through binding individual arbitration, not by a judge or jury, and limits the manner in which you may seek relief.
15.1 Governing law.These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. The Federal Arbitration Act ("FAA") governs the interpretation and enforcement of the arbitration agreement below. To the extent state arbitration law applies and is not preempted by the FAA, the Wyoming Uniform Arbitration Act applies.
15.2 Informal resolution first. Before starting arbitration, the party raising a dispute must send an individual written notice describing the party, the relevant account, the facts, the requested relief, and a good-faith calculation of any claimed amount. Notices to RankLadder must be sent to hello@rankladder.appwith the subject "Legal Dispute Notice" and to the mailing address in Section 19. The parties will attempt in good faith to resolve the dispute for thirty (30) days after receipt. A limitations period is tolled during that thirty-day period to the extent permitted by law.
15.3 Binding JAMS arbitration. Except for the matters identified in Section 15.5, any dispute, claim, or controversy arising out of or relating to these Terms or the Service—including their formation, interpretation, breach, termination, enforcement, or validity and the scope or applicability of this arbitration agreement—will be determined by binding arbitration administered by JAMS before one neutral arbitrator. The JAMS Streamlined Arbitration Rules and Procedures in effect when the arbitration begins will apply when no disputed claim or counterclaim exceeds $250,000, excluding interest and attorneys' fees; the JAMS Comprehensive Arbitration Rules and Procedures will apply otherwise. Judgment on the award may be entered in any court with jurisdiction. If JAMS is unavailable or declines to administer the matter other than because a party failed to pay required fees, the parties will select another nationally recognized arbitration provider, or a court with jurisdiction will appoint one.
15.4 Place, participation, and decision.The legal seat of arbitration is Sheridan County, Wyoming, and the proceedings will be conducted in English. Hearings may be held remotely, by written submissions, or in person as the arbitrator determines after considering fairness, cost, the parties' circumstances, and applicable JAMS standards. The arbitrator must be neutral; each party will have a reasonable opportunity to participate in selection, exchange relevant non-privileged information, present evidence, use counsel, and seek every individual remedy available under applicable law. The award must be written and include the disposition of each claim and the essential findings and conclusions.
15.5 Consumer standards, fees, and exceptions. If JAMS determines that its Consumer Arbitration Minimum Standardsapply, those standards control over any inconsistent part of this Section. A consumer's access to arbitration will not be precluded by location; the consumer may participate remotely or from another reasonably accessible location as JAMS permits. Consumer fees will not exceed the amount allowed by those standards, and RankLadder will pay all other fees JAMS requires it to pay. Otherwise, fees are allocated under the applicable JAMS rules. Either party may bring an eligible individual claim in small claims court. Either party may also seek temporary or preliminary injunctive relief from a court of competent jurisdiction to protect intellectual property, data, account security, or the effectiveness of the arbitration while arbitration is pending.
15.6 Individual proceedings only.Disputes must be brought only in an individual capacity. To the fullest extent permitted by law, neither party may bring or participate in a class, collective, consolidated, or representative action or arbitration, and an arbitrator may not combine claims or award relief for anyone other than the individual parties to that arbitration without all parties' written agreement. If this waiver is finally held unenforceable for a particular claim or requested remedy, that claim or remedy will be decided by a court after all arbitrable claims are completed, and the remainder of this Section will continue to apply.
15.7 Court venue and jury waiver. For a dispute that is not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state courts located in Sheridan County, Wyoming, or, if federal jurisdiction exists, the federal courts sitting in Wyoming. To the fullest extent permitted by law, each party waives trial by jury in any court proceeding arising out of or relating to these Terms or the Service.
15.8 Arbitration severability. Except as stated in Section 15.6, if part of this arbitration agreement is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.

16. SMS Program Terms for Message Recipients

This Section 16 applies to individuals who receive text messages through RankLadder. Business customers that use the Service to send messages remain responsible for the requirements in Section 5.
RankLadder provides SMS and MMS messaging services to help businesses follow up with callers, such as sending booking confirmations, requested pricing or scheduling information, and other transactional follow-ups after a phone call. These messages are sent on behalf of our platform users (business owners) to their callers via our messaging infrastructure powered by Twilio.
Message Frequency: Message frequency varies. You will typically receive one to a few text messages per call (for example, a booking confirmation or requested information). Messages are transactional and service-related. You will not receive recurring promotional or marketing messages.
Message and Data Rates: Message and data rates may apply for any messages sent to you or from you. Please contact your wireless carrier for details about your messaging plan and any charges that may apply.
Opt-In: You opt in to receive messages by verbally agreeing during a recorded call with the business's AI voice agent. Your verbal agreement, captured in the call audio and transcript, serves as your consent. Consent is not a condition of purchase or receiving services.
Opt-Out: You can stop receiving SMS messages at any time by texting "STOP" to the number from which you received a message. After sending "STOP," you will receive a confirmation message and will no longer receive SMS messages from that sender. If you wish to re-subscribe, you may do so through your service provider.
Help: For assistance with the messaging program, reply "HELP" to any message you receive, or contact us directly at hello@rankladder.app.
Carrier Liability: Messages are transmitted through third-party mobile network providers. We cannot control all factors relating to message delivery, and we do not guarantee that messages will be successfully transmitted to every recipient. Carriers are not liable for delayed or undelivered messages.
Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging opt-in data and consent information will not be shared with any third parties. For full details on how we handle your data, please see our Privacy Policy.
Supported Carriers: Messages may be delivered via major U.S. carriers including but not limited to AT&T, Verizon, T-Mobile, and others. Carrier support is subject to change without notice.
For complete SMS program details including opt-out keywords, mobile data privacy, and carrier disclaimers, see our dedicated SMS Terms of Service.

17. Changes to the Service or These Terms

We may update these Terms to reflect changes to the Service, our business, provider requirements, or law. We will post the revised Terms with a new effective date and provide reasonable advance notice of material changes by email, account notice, or another reasonable method. Changes to pricing are governed by Section 10.
Unless a later date is stated, revised Terms become effective when the notice period ends. Continuing to use the Service after that date means you accept the revised Terms. If you do not agree, you must stop using the Service and cancel before the changes take effect. A change to Section 15 will not apply to a dispute for which either party received a Legal Dispute Notice before the change became effective.

18. General Contract Terms

  • Entire agreement: These Terms, incorporated policies, and applicable order forms are the entire agreement concerning the Service and replace prior or contemporaneous proposals and communications about it.
  • Assignment: You may not assign or transfer these Terms or an account without our written consent. RankLadder may assign these Terms to an affiliate or in connection with a merger, reorganization, financing, or sale of all or substantially all of the relevant business or assets.
  • Force majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, utility or network failures, cyberattacks, war, terrorism, civil unrest, labor disputes, epidemics, government action, or failures of carriers and other providers. This does not excuse payment obligations for Service already provided.
  • Severability: Except as specifically provided in Section 15, if a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions remain effective.
  • No waiver: A failure or delay in enforcing a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated.
  • Relationship: The parties are independent contractors. These Terms do not create an agency, partnership, franchise, joint venture, fiduciary, or employment relationship.
  • No third-party beneficiaries: Except for the RankLadder parties protected by Sections 13 and 14, these Terms do not create enforceable rights for anyone other than you and RankLadder.
  • Notices: We may send operational and legal notices to the email address associated with your account or through the Service. Formal legal notices to RankLadder must be sent to the email and mailing address in Section 19. Notices are effective when received.
  • Headings and electronic acceptance: Headings are for convenience only. Electronic acceptance, signatures, and records have the same effect as their paper equivalents to the extent permitted by law.

19. Contact Information

Mailing Address
Digital Macaroni LLC
doing business as RankLadder
30 N Gould St Ste N
Sheridan, WY 82801