Every call
Written down for you
The recording, transcript, and plain-language summary stay together in the conversation.
Transcripts & lead scoring
Know which call to return first.
Get the point without replaying the call.
Every conversation arrives written down, summarized, and ready to scan.
See where buying intent is strongest.
On Pro and Scale, a 1–5 score and its reason show which callback deserves you first.
4:52 PM · Call ended
Water heater estimate
AI summary
Water heater is leaking. Caller wants a replacement quote this week and can meet Thursday afternoon.
Need
Replacement
Timing
This week
Next step
Call back
Transcript, summary, and score ready
1–5
Buying intent at a glance
Pro and Scale score each call so the strongest opportunities rise above routine questions.
The reason
More than a number
A short rationale explains what the caller said that earned the score.
18
Languages stay readable
See what was said in the caller’s language with the translation directly underneath.
From finished call to clear callback order.
You should not have to replay every conversation to find the one that can become real work. RankLadder turns each call into a record you can understand and act on quickly.
01 · The whole conversation
Read it. Search it. Replay only when you want to.
The recording and word-for-word transcript sit together in the conversation. Scan what was said, search for a detail, or play the original audio without hunting through another system.
- The transcript starts with every answered call
- Audio playback stays beside the written record
Call record
Today · 4:52 PM
AI
Thanks for calling. How can I help today?
Caller
My water heater is leaking. I need someone this week.
AI
I can take the details for a replacement quote.
Audio and transcript stay together
02 · The point, pulled forward
Open the call and understand it in seconds.
A short summary brings the reason for calling, urgency, availability, and next step to the surface. You get the useful part before deciding whether the full transcript needs your attention.
- Caller details and next steps are easy to scan
- No handwritten notes or full replay required
AI summary
The part you need before calling back
Water heater is leaking. Caller wants a replacement quote this week and is available Thursday afternoon.
Reason for callingReplacement quote
UrgencyThis week
AvailabilityThursday afternoon
Best next stepReturn the call
03 · A callback order
See the score. See exactly why it earned it.
Pro and Scale score calls from 1 to 5. A short rationale explains the urgency, buying language, quote request, and caller history behind the number, so the badge never asks for blind trust.
- Hot leads stand out in the inbox
- The reason stays beside the score
Lead score
Why this call is a 5
12345
Score rationale
Urgent problem, replacement quote requested, and a clear service window provided.
Move to the top of your callbacks
Your definition of a strong lead
Score calls the way your business actually sells.
Use RankLadder’s default signals or write your own criteria in plain English. Pro and Scale apply those rules to future calls without changing the simple 1–5 result.
Lead scoring
Custom criteria
A strong lead for us is someone who:
Needs service this week, asks for a quote, and confirms they are inside our service area.
Plumbing & HVACSalonLegalAuto repair
Transcripts and summaries are on every plan.
Lead scoring, hot-lead badges, score reasoning, and custom criteria are included on Pro and Scale.
Questions, answered.
What does RankLadder create after each call?+
Every answered call gets a recording, word-for-word transcript, and plain-language summary. Caller details, the reason for calling, and the next step stay together in the same conversation.
Are callers told the call is recorded?+
Yes. RankLadder identifies itself as an AI and discloses the recording at the start of the call before the conversation begins.
Can I listen to the original call?+
Yes. Audio playback sits beside the transcript and summary in the conversation detail, so you can hear the original exchange whenever you need it.
How does the 1–5 lead score work?+
The default score looks at signals such as urgency, budget language, repeat-caller history, and whether the caller asked for a quote. A score of 4 or 5 receives a hot-lead badge.
Can I choose what makes a strong lead?+
Yes. On Pro and Scale, you can keep RankLadder’s default criteria, choose an industry starting point, or write your own rules in plain English. Future calls are scored against those criteria.
Which plans include lead scoring?+
Transcripts and summaries are included on every plan. The 1–5 score, hot-lead badge, score rationale, and custom criteria are included on Pro and Scale.
What happens when a call is in another language?+
The transcript keeps what was actually said in the caller’s language. When that language differs from yours, a translation appears underneath. The summary and score reasoning appear in your interface language.