Every call comes with a transcript and a score
The moment a call ends, you get a written transcript, a plain-English summary, and a 1–5 lead score — so you know which callback matters most before you’ve even listened.
How a call becomes a written record
The call ends, the write-up starts.
A transcript, a 2–3 sentence summary, and extracted details — caller name, callback number, reason for calling — land in your inbox within moments of hangup.
It scores the lead, 1 to 5.
Every call gets scored on urgency, budget language, repeat-caller status, and whether they asked for a quote. A score of 4 or 5 gets a hot-lead badge, so it’s the first thing you see.
You get the reasoning, not just the number.
A one-line rationale sits under the score — why the AI called it a 4, not just that it did — so you can trust it or weigh it against your own read of the call.
Score it your way
Pro and Scale owners can swap the default scoring for their own plain-English criteria — pick an industry template (plumbing, salon, legal, vet, and more) or write your own, and every future call gets scored against it instead. Non-English calls get the same treatment: the transcript shows what was actually said, with an English translation underneath, and the summary and score always render in your language.
Water heater leaking, wants a replacement quote this week. Callback number captured.
Urgent language, quote requested, budget mentioned
Every call gets a transcript and summary starting on Starter ($79/mo, 120 minutes). Lead scoring — the 1–5 score, the hot-lead badge, and custom criteria — is included on Pro ($169/mo, 450 minutes) and Scale ($299/mo, 1,000 minutes).
A hot-lead badge that flags the $300 job ahead of the tire-kicker pays for itself fast — one captured job covers about four months of Starter, and Pro’s scoring is what tells you which call to return first.
Frequently asked questions
Can I listen to the actual call, not just read it?+
Yes — audio playback sits right alongside the transcript in the conversation detail.
Do I need Pro for lead scoring?+
Yes. Transcripts and summaries are on every plan; scoring starts on Pro.
Does it score spam calls too?+
No — spam gets tagged separately and never reaches your inbox as a scored lead.
Is the transcript accurate for calls in another language?+
Yes — it’s stored in the language actually spoken, with a translation underneath, so nothing gets lost either way.