Never miss an urgent vet call again
RankLadder answers every call with your clinic’s greeting, calms worried pet owners, captures the pet and the symptoms, transfers true emergencies to your on-call team, and books new-patient appointments by text. Around the clock, on every plan.
“My dog just ate a whole bar of chocolate, is he okay?”
The dashboard
What does an AI office manager do for veterinary practices?
RankLadder is the AI office manager for veterinary practices. It calms the chocolate-poisoning and trouble-breathing calls, transfers true emergencies to your on-call vet, books new-patient appointments by text, and captures reschedules while your techs are in the back with animals.
A worried pet owner calls the next clinic
Your front desk is drowning while techs are with animals
New clients pick the practice that answers
RankLadder interface. Example customer data.
Incoming call
Emergency · possible poisoning
Outgoing call
Pet Emergency Concerns
Texted
Booking · new-patient exam
Chatted
Appointment Changes
The inbox
Every conversation. One inbox.
Calls, texts, and website questions from your pet owners stay in one thread. Your team sees what happened and what comes next without asking anyone to start over.
When a panicked owner calls about a pet that ate something toxic or can’t breathe, RankLadder stays calm, captures the pet and the symptoms, and transfers the true emergencies live to your on-call vet.
First-time clients get walked through your intake questions: the pet’s name, species, age, and what’s going on.
When a client needs to move a visit, RankLadder takes the pet, the reason, and the new timing, then drops it in your inbox to confirm.
Built around your business
An AI office manager that already knows your business.
Give RankLadder your services, prices, policies, and handoff rules. It answers from what you approve and knows when to bring in a person.
AI Call Answering
RankLadder answers with your clinic’s greeting while your techs are in the back with animals.
Urgent Call Routing
You decide what counts as an emergency: a suspected poisoning, trouble breathing, a hit-by-car.
Appointment Confirmations
New-patient calls don’t have to wait for a callback.
On your phone
Stay with the animal in front of you without losing the next call.
The summary, customer details, next step, and full conversation follow you onto your phone. See what RankLadder handled and what still needs you.
Pet Emergency Concerns
When a panicked owner calls about a pet that ate something toxic or can’t breathe, RankLadder stays calm, captures the pet and the symptoms, and transfers the true emergencies live to your on-call vet.
New Patient Intake
First-time clients get walked through your intake questions: the pet’s name, species, age, and what’s going on.
Appointment Changes
When a client needs to move a visit, RankLadder takes the pet, the reason, and the new timing, then drops it in your inbox to confirm.
Jordan Meyer
(880) 536-2147
What does a new-patient exam cost?
Exam fee texted
Handled by RankLadder
Exam fee texted
Next step sent
Here you go.
New-patient exam · Mon · 10:30 AM
maplewoodveterinary.com/book/new-patient-exam
3:55 PM
Live before the next missed call
Keep the number your pet owners already know.
Keep your number
Forward the business number your customers already know to your dedicated RankLadder line.
Teach RankLadder
Approve your greeting, business answers, transfer rules, and booking details.
Call it yourself
Hear the greeting and watch the first summary arrive before you forward customer calls.
Start your 7-day trial for $4.
Set up RankLadder and call your number yourself.
- A dedicated local RankLadder number
- 30 AI voice minutes
- 25 AI website-chat replies
- Connect calendars and business tools
- Train RankLadder on how your business works
Explore RankLadder
See the products behind your AI office manager.
Each product handles one part of the customer conversation. Open a card to see exactly how it works.
24/7 AI Answering
Answer every call with your greeting, approved business information, and a clear next step instead of voicemail.
See how it works
Live Call Transfers
Use your rules to connect the calls that need a person and capture a complete message when no one answers.
See how it works
Appointment Booking
Offer real availability and put confirmed appointments on the calendar while the customer is ready to book.
See how it worksBefore you forward a call
Questions veterinary practices ask before they start.
Can RankLadder transfer a real pet emergency to my on-call vet?+
Yes. You define what counts as an emergency in plain English, like a suspected poisoning or trouble breathing, and who takes the call. The AI calms the owner, briefs your team, then bridges them live. Starter includes 3 transfer rules; Pro and Scale are unlimited.
Will it just scare owners more, or actually calm them down?+
It says it’s an assistant right away, speaks calmly and naturally, and handles 18 languages. For a real emergency it transfers to a person instead of guessing at medical advice. A worried owner gets a steady answer on the first ring instead of voicemail.
Can it book new-patient appointments?+
It captures the pet’s details and the reason for the visit on the call, then texts your booking link right away. It can book directly on your Google Calendar or Acuity and confirm by text, so a first-timer is scheduled without a callback.
Can it answer questions about vaccines, hours, and pricing?+
Yes. It answers from a knowledge base built from your website and Google profile, covering your hours, services, vaccine policies, and pricing. When it can’t answer something, it logs the question so you can add it, and it never guesses at clinical advice.
What happens to calls that come in overnight?+
The AI answers around the clock, applies your emergency rules, and either transfers a true crisis live to your on-call number or captures everything and marks it urgent in your inbox. Routine questions are answered and summarized, waiting for you when the clinic opens.
Do I have to change my clinic’s phone number?+
No. Your clinic’s number stays on the door, the site, and the reminder cards. Forward it to your dedicated RankLadder line and unforward anytime; you’re never locked in. And you’re always in control, with one toggle to turn the AI on or off.
Hear it before your customers do
Call your own AI office manager in five minutes.
Seven days for $4. Your own number, 30 AI minutes.