Never miss an urgent vet call again
RankLadder answers every call with your clinic’s greeting, calms worried pet owners, captures the pet and the symptoms, transfers true emergencies to your on-call team, and books new-patient appointments by text. Around the clock, on every plan.
See how RankLadder could work for your business. We’ll email you to arrange your demo.
“My dog just ate a whole bar of chocolate, is he okay?”
The dashboard
What does an AI office manager do for veterinary practices?
RankLadder is the AI office manager for veterinary practices. It calms the chocolate-poisoning and trouble-breathing calls, transfers true emergencies to your on-call vet, books new-patient appointments by text, and captures reschedules while your techs are in the back with animals.
A worried pet owner calls the next clinic
Your front desk is drowning while techs are with animals
New clients pick the practice that answers
RankLadder interface. Example customer data.
Incoming call
Emergency · possible poisoning
Outgoing call
Pet Emergency Concerns
Texted
Booking · new-patient exam
Chatted
Appointment Changes
The inbox
Every conversation. One inbox.
Calls, texts, and website questions from your pet owners stay in one thread. Your team sees what happened and what comes next without asking anyone to start over.
Capture the pet and reported symptoms, then follow your practice’s instructions to transfer urgent calls to a person.
Collect the pet’s name, species, age, and reason for the visit using the intake questions your practice approves.
When a client needs to move a visit, RankLadder takes the pet, the reason, and the new timing, then drops it in your inbox to confirm.
Built around your business
An AI office manager that already knows your business.
Give RankLadder your services, prices, policies, and handoff rules. It answers from what you approve and knows when to bring in a person.
AI Call Answering
RankLadder answers with your clinic’s greeting while your techs are in the back with animals.
Urgent Call Routing
You decide what counts as an emergency: a suspected poisoning, trouble breathing, a hit-by-car.
Appointment Confirmations
RankLadder captures the pet’s details and can book a visit through your connected Google Calendar on Starter.
On your phone
Stay with the animal in front of you without losing the next call.
The summary, customer details, next step, and full conversation follow you onto your phone. See what RankLadder handled and what still needs you.
Available on Android. iPhone app coming soon.
Get RankLadder on Google PlaySee who needs you next
Open the summary, transcript, and customer history before you call back.
Keep the next step in one thread
Reply with the conversation in view, so customers do not need to repeat themselves.
Share the work with your team
Assign a conversation, leave an internal note, and mark it Done when it is handled.
App preview. Example customer data.
A strong start for your business
Keep the number your pet owners already know.
Get your RankLadder number
Get a dedicated local line for RankLadder. Keep your existing business number for your customers.
Teach RankLadder
Approve your greeting, business answers, transfer rules, and booking details.
Test it, then forward calls
Call your RankLadder number and check the greeting and summary. When you’re ready, configure forwarding with your phone provider.
Great service starts with a great setup.
Tell us about your business and we’ll email you to arrange a conversation.
- A dedicated local RankLadder number
- AI call answering
- AI website chat
- Connect calendars and business tools
- Train RankLadder on how your business works
See how RankLadder could work for your business. We’ll email you to arrange your demo.
Get a demoExplore RankLadder
See the products behind your AI office manager.
Each product handles one part of the customer conversation. Open a card to see exactly how it works.
24/7 AI Answering
Answer every call with your greeting, approved business information, and a clear next step instead of voicemail.
See how it works
Live Call Transfers
Use your rules to connect the calls that need a person and capture a complete message when no one answers.
See how it works
Appointment Booking
Offer real availability and put confirmed appointments on the calendar while the customer is ready to book.
See how it worksBefore you forward a call
Questions veterinary practices ask before they start.
Can RankLadder transfer a real pet emergency to my on-call vet?
Yes. You define what counts as an emergency in plain English, like a suspected poisoning or trouble breathing, and who takes the call. The AI calms the owner, briefs your team, then bridges them live. Starter includes 3 transfer rules; Pro and Scale are unlimited.
Will it just scare owners more, or actually calm them down?
It says it’s an AI assistant right away, speaks calmly and naturally, and handles 18 languages. For a real emergency it transfers to a person instead of guessing at medical advice. A worried owner gets a steady answer when the call reaches RankLadder instead of voicemail.
Can it book new-patient appointments?
It captures the pet’s details and the reason for the visit on the call, then texts your booking link right away. It can book directly on your Google Calendar or Acuity and confirm by text, so a first-timer is scheduled without a callback.
Can it answer questions about vaccines, hours, and pricing?
Yes. It answers from a knowledge base built from your website and Google profile, covering your hours, services, vaccine policies, and pricing. When it can’t answer something, it logs the question so you can add it, and it never guesses at clinical advice.
What happens to calls that come in overnight?
The AI answers around the clock, applies your emergency rules, and either transfers a true crisis live to your on-call number or captures everything and marks it urgent in your inbox. Routine questions are answered and summarized, waiting for you when the clinic opens.
Do I have to change my clinic’s phone number?
No. Your clinic’s number stays on the door, the site, and the reminder cards. Forward it to your dedicated RankLadder line and unforward anytime; you’re never locked in. And you’re always in control, with one toggle to turn the AI on or off.
Hear it before your customers do
Hear your own AI office manager handle a call.
Tell us about your business and we’ll email you to arrange a conversation.
See how RankLadder could work for your business. We’ll email you to arrange your demo.