Answer every guest, at every property, at any hour
RankLadder answers every call with your greeting, handles check-in and Wi-Fi questions from your knowledge base, routes a real problem to whoever is on call, and follows up by text. Across all your properties, on every plan.
“Locked out, the code isn’t working and it’s midnight.”
A front desk that already knows the trade
AI Call Answering
RankLadder answers with your greeting while you’re flipping a unit or off the clock. It handles the questions you’ve taught it about check-in, Wi-Fi, and parking, takes a message when it can’t, and every call lands in your inbox.
After-Hours Coverage
Guests don’t check the clock before calling about a broken lock code or a cold unit. The AI answers nights and weekends, sorts what can wait from what can’t, and your morning starts with summaries, not voicemails.
Urgent Call Routing
You decide what counts as urgent: a lockout at midnight, no heat, water on the floor. RankLadder checks every call against your rules and transfers the real ones live to whoever is on call for that property.
Knowledge Base Answers
Check-in time, the door code, Wi-Fi password, parking, checkout instructions. The AI answers the questions guests ask over and over from a knowledge base built off your listings and website, and it logs anything it doesn’t know yet.
Call Summaries
Every call ends as a clean summary: which property, which guest, what they needed, and what happens next. Urgent issues get flagged, and the full transcript is always one tap away in your inbox.
New caller asked about availability this week and wants a callback before 5 PM.
Review Requests
After a smooth checkout, send a review request in one tap. It rides the same text thread you used with the guest, opted in with STOP handling, and it comes included on every plan.
Why Short-Term Rental teams are changing how they answer the phone
Guest problems don’t keep office hours
A lockout or a dead Wi-Fi router at 11 PM turns into a one-star review by morning if no one picks up. Answering fast, any hour, is what keeps the ratings that fill your calendar.
One manager, a dozen doors
You can’t be at a turnover, on a booking call, and fielding a guest issue at the same time. Every ring that goes unanswered while you’re at another property is a booking or a review at risk.
Your rating is the whole business
Guests book the listing with recent five-star reviews and a host who responds. A missed call or a slow answer shows up in the review, and the algorithm buries the listing that stops responding.
Join short-term rental hosts who answer every guest, day or night.
RankLadder answers, sorts the urgent from the routine, and follows up after checkout, so you can run turnovers instead of the phone.
Problems we solve for Short-Term Rental businesses
Guests calling about the door code at midnight?
The lockbox jams or the Wi-Fi drops long after you’ve clocked out. The AI answers, walks the guest through what your knowledge base covers, and flags the real problems for whoever is on call.
Answering the same check-in questions all week?
Where do I park, what’s the Wi-Fi, when can I check in. The AI answers the routine guest questions from your knowledge base so you only step in when something actually needs you.
Great stays, but not enough recent reviews?
Guests forget to review a smooth stay unless you ask. One tap sends the request on the thread they already have with you, so your listing keeps stacking the reviews that drive bookings.
Priced for a working crew, not a call center
Starter is $79 a month with about 40 answered calls included. One recovered job typically covers months of service. Every plan includes the full Google reviews suite, 15+ languages, and the mobile app. Try everything for 14 days with the $4 trial: 30 AI minutes, 25 texts, card required, cancel anytime.
See full pricingAnnual billing: two months free.
Live before the next missed call
Forward your number
Keep the number on your trucks, your signs, and your Google profile. Forward it to your dedicated RankLadder line, and unforward it any time you want.
Teach it your business
Set your greeting and your rules. The knowledge base builds itself from your Google Business Profile and website, and you can edit any answer whenever you like.
Start taking calls
Every call gets answered, summarized, and sent to your pocket. The AI toggle is one switch, so you are always the one in control of when it runs.
Built for the calls Short-Term Rental businesses actually get
After-Hours Questions
A guest calling at 10 PM about the heat or the gate code gets a real answer from your knowledge base, not voicemail. Anything that needs you gets flagged so you can handle it first thing.
Price & Service Questions
“Is the unit open next weekend, and what’s the nightly rate?” Availability and pricing questions get answered straight from your knowledge base, so a would-be guest gets an answer instead of calling the next listing.
Reservation Calls
When a caller wants to book a stay directly, RankLadder captures the dates, the party size, and any special requests, then lands it in your inbox ready to confirm without a round of phone tag.
Fits how your shop already runs
RankLadder sits around the tools you already use. Starter connects Google Calendar, Outlook, Calendly, and Square Appointments, so callbacks and cleanings line up with how you already run turnovers. Calls, texts, and guest records stay in one inbox, on the web and in the native iOS and Android app.
Voicemail was never a receptionist
| RankLadder | Voicemail | Answering service | |
|---|---|---|---|
| Answers 24/7 | Every call | Records 24/7 | Usually |
| Knows your services and pricing | Your knowledge base | Reads a script | |
| Tells urgent calls from routine ones | Your rules | Rarely | |
| Transfers the calls that need a person | Sometimes | ||
| Texts back missed calls | One tap | ||
| Asks for the review after the job | Every plan | ||
| Pricing | Flat monthly, usage shown in-app | Free (and costs you jobs) | Typically per call or per minute |
Your phone, answered. Your crew, on the tools.
Questions Short-Term Rental owners ask
Can RankLadder handle calls for more than one property?
Yes. It answers for all your units from one number and one inbox, and every summary shows which property the guest is calling about. Your knowledge base can hold check-in details, codes, and quirks for each listing separately.
What happens when a guest has an emergency after hours?
You define what counts as urgent, like a lockout, no heat, or a water leak. The AI applies those rules, transfers the real ones live to whoever is on call, and captures the rest as flagged summaries. Starter includes 3 transfer rules; Pro and Scale are unlimited.
Can it answer check-in and Wi-Fi questions on its own?
Yes. It answers from a knowledge base built off your listings and website, covering check-in times, door codes, parking, and Wi-Fi. When a question isn’t covered yet, it logs it and takes a message so you can add the answer.
Can it answer guests who don’t speak English?
Yes, on every plan. It answers in 15+ languages and switches mid-conversation as the guest does, which matters when your listings draw travelers from everywhere. The transcript that lands in your inbox is translated into your language.
Do I have to change my phone number?
No. You keep your number everywhere it’s listed and forward it to your dedicated RankLadder line. Unforward anytime. You’re never locked in.
Can it ask guests for a review after checkout?
Yes, on every plan. One tap sends the request on the same text thread the guest already knows, with opt-out handling built in. New reviews get an AI-drafted reply you approve before it posts, so your rating keeps climbing.
Last updated July 2026