Answer every guest, at every property, at any hour
RankLadder answers every call with your greeting, handles check-in and Wi-Fi questions from your knowledge base, routes a real problem to whoever is on call, and puts each call summary in your inbox. Across all your properties, on every plan.
“Locked out, the code isn’t working and it’s midnight.”
The dashboard
What does an AI office manager do for short-term rental hosts?
RankLadder is the AI office manager for short-term rental hosts. It answers check-in, Wi-Fi, and door-code questions across all your properties, sorts a midnight lockout from a routine ask, transfers real problems to whoever is on call, and captures direct booking requests.
Guest problems don’t keep office hours
One manager, a dozen doors
Your rating is the whole business
RankLadder interface. Example customer data.
Incoming call
Guest issue · Unit 4B
Outgoing call
After-Hours Questions
Texted
Booking · 3-night stay
Chatted
Reservation Calls
The inbox
Every conversation. One inbox.
Calls, texts, and website questions from your guests stay in one thread. Your team sees what happened and what comes next without asking anyone to start over.
A guest calling at 10 PM about the heat or the gate code gets a real answer from your knowledge base, not voicemail.
“Is the unit open next weekend, and what’s the nightly rate?
When a caller wants to book a stay directly, RankLadder captures the dates, the party size, and any special requests, then lands it in your inbox ready to confirm without a round of phone tag.
Built around your business
An AI office manager that already knows your business.
Give RankLadder your services, prices, policies, and handoff rules. It answers from what you approve and knows when to bring in a person.
AI Call Answering
RankLadder answers with your greeting while you’re flipping a unit or off the clock.
After-Hours Coverage
Guests don’t check the clock before calling about a broken lock code or a cold unit.
Urgent Call Routing
You decide what counts as urgent: a lockout at midnight, no heat, water on the floor.
On your phone
Take the front desk with you.
The summary, customer details, next step, and full conversation follow you onto your phone. See what RankLadder handled and what still needs you.
After-Hours Questions
A guest calling at 10 PM about the heat or the gate code gets a real answer from your knowledge base, not voicemail.
Price & Service Questions
“Is the unit open next weekend, and what’s the nightly rate?
Reservation Calls
When a caller wants to book a stay directly, RankLadder captures the dates, the party size, and any special requests, then lands it in your inbox ready to confirm without a round of phone tag.
Elena Ruiz
(294) 704-8231
What is the total price for a three-night stay?
Stay total and availability texted
Handled by RankLadder
Stay total and availability texted
Next step sent
Here you go.
Unit 4B · Thu · 3 nights
juniperstays.com/reserve/unit-4b
3:55 PM
Live before the next missed call
Keep the number your guests already know.
Keep your number
Forward the business number your customers already know to your dedicated RankLadder line.
Teach RankLadder
Approve your greeting, business answers, transfer rules, and booking details.
Call it yourself
Hear the greeting and watch the first summary arrive before you forward customer calls.
Start your 7-day trial for $4.
Set up RankLadder and call your number yourself.
- A dedicated local RankLadder number
- 30 AI voice minutes
- 25 AI website-chat replies
- Connect calendars and business tools
- Train RankLadder on how your business works
Explore RankLadder
See the products behind your AI office manager.
Each product handles one part of the customer conversation. Open a card to see exactly how it works.
24/7 AI Answering
Answer every call with your greeting, approved business information, and a clear next step instead of voicemail.
See how it works
Live Call Transfers
Use your rules to connect the calls that need a person and capture a complete message when no one answers.
See how it works
AI Call Summaries
See why the customer called, the important details, and the next step without replaying the full conversation.
See how it worksBefore you forward a call
Questions short-term rental hosts ask before they start.
Can RankLadder handle calls for more than one property?+
Yes. It answers for all your units from one number and one inbox, and every summary shows which property the guest is calling about. Your knowledge base can hold check-in details, codes, and quirks for each listing separately.
What happens when a guest has an emergency after hours?+
You define what counts as urgent, like a lockout, no heat, or a water leak. The AI applies those rules, transfers the real ones live to whoever is on call, and captures the rest as flagged summaries. Starter includes 3 transfer rules; Pro and Scale are unlimited.
Can it answer check-in and Wi-Fi questions on its own?+
Yes. It answers from a knowledge base built off your listings and website, covering check-in times, door codes, parking, and Wi-Fi. When a question isn’t covered yet, it logs it and takes a message so you can add the answer.
Can it answer guests who don’t speak English?+
Yes, on every plan. It answers phone calls in 18 languages and switches mid-conversation as the guest does, which matters when your listings draw travelers from everywhere. The original transcript appears with a translation in your selected English or Spanish interface.
Do I have to change my phone number?+
No. Your number stays on every listing where guests see it. Forward it to your dedicated RankLadder line, unforward whenever you want, and you’re never locked in.
Can it ask guests for a review after checkout?+
Yes, on every plan. One tap sends the request on the same text thread the guest already knows, with opt-out handling built in. New reviews get an AI-drafted reply you approve before it posts, so your rating keeps climbing.
Hear it before your customers do
Call your own AI office manager in five minutes.
Seven days for $4. Your own number, 30 AI minutes.