Keep guest calls covered while you host
RankLadder answers with your greeting, handles approved property questions, captures booking inquiries, and transfers urgent requests to the number you choose. Each conversation lands in one inbox, ready for your next step.
See how RankLadder could work for your business. We’ll email you to arrange your demo.
“Locked out, the code isn’t working and it’s midnight.”
The dashboard
What does an AI office manager do for short-term rental hosts?
RankLadder is the AI office manager for short-term rental hosts. It answers approved check-in, parking, and Wi-Fi questions, captures booking inquiries and guest problems, and transfers urgent calls to the person you choose. Guest and reservation context depends on the connected tools and information you provide.
Guest problems don’t keep office hours
Turnovers and guest calls compete for your time
A clear next step helps guests feel looked after
RankLadder interface. Example customer data.
Incoming call
Guest issue · Unit 4B
Outgoing call
After-Hours Questions
Texted
Booking · 3-night stay
Chatted
Reservation Calls
The inbox
Every conversation. One inbox.
Calls, texts, and website questions from your guests stay in one thread. Your team sees what happened and what comes next without asking anyone to start over.
A guest calling at 10 PM about the heat or the gate code gets a real answer from your knowledge base, not voicemail.
Answer approved property questions and capture date or rate requests for your team or reservation provider to confirm.
Collect dates, party size, and special requests so you can confirm the stay through your reservation system.
Built around your business
An AI office manager that already knows your business.
Give RankLadder your services, prices, policies, and handoff rules. It answers from what you approve and knows when to bring in a person.
AI Call Answering
RankLadder answers with your greeting while you’re flipping a unit or off the clock.
After-Hours Coverage
Capture late-night guest problems and transfer urgent requests according to your approved on-call instructions.
Urgent Call Routing
Follow your rules to transfer urgent guest calls to the person you choose and capture the details in the inbox.
On your phone
Take the front desk with you.
The summary, customer details, next step, and full conversation follow you onto your phone. See what RankLadder handled and what still needs you.
Available on Android. iPhone app coming soon.
Get RankLadder on Google PlaySee who needs you next
Open the summary, transcript, and customer history before you call back.
Keep the next step in one thread
Reply with the conversation in view, so customers do not need to repeat themselves.
Share the work with your team
Assign a conversation, leave an internal note, and mark it Done when it is handled.
App preview. Example customer data.
A strong start for your business
Keep the number your guests already know.
Get your RankLadder number
Get a dedicated local line for RankLadder. Keep your existing business number for your customers.
Teach RankLadder
Approve your greeting, business answers, transfer rules, and booking details.
Test it, then forward calls
Call your RankLadder number and check the greeting and summary. When you’re ready, configure forwarding with your phone provider.
Great service starts with a great setup.
Tell us about your business and we’ll email you to arrange a conversation.
- A dedicated local RankLadder number
- AI call answering
- AI website chat
- Connect calendars and business tools
- Train RankLadder on how your business works
See how RankLadder could work for your business. We’ll email you to arrange your demo.
Get a demoExplore RankLadder
See the products behind your AI office manager.
Each product handles one part of the customer conversation. Open a card to see exactly how it works.
24/7 AI Answering
Answer every call with your greeting, approved business information, and a clear next step instead of voicemail.
See how it works
Live Call Transfers
Use your rules to connect the calls that need a person and capture a complete message when no one answers.
See how it works
AI Call Summaries
See why the customer called, the important details, and the next step without replaying the full conversation.
See how it worksBefore you forward a call
Questions short-term rental hosts ask before they start.
How does RankLadder know which stay a guest is asking about?
It asks for the property and stay details you need, then captures them in the conversation. You control the business information it can share. Pro includes Lodgify for supported guest and reservation context; confirm that your connected workflow supplies the information needed before relying on it for a particular stay.
What happens when a guest has an emergency after hours?
You define what counts as urgent, like a lockout, no heat, or a water leak. The AI applies those rules, transfers the real ones live to whoever is on call, and captures the rest as flagged summaries. Starter includes 3 transfer rules; Pro and Scale are unlimited.
Can it answer check-in and Wi-Fi questions on its own?
It can answer approved questions about check-in times, parking, and Wi-Fi from your knowledge base. For entry codes or details that depend on a specific reservation, it captures the request for your team unless your supported workflow supplies the right context.
Can it answer guests who don’t speak English?
Yes, on every plan. It answers phone calls in 18 languages and switches mid-conversation as the guest does, which matters when your listings draw travelers from everywhere. The original transcript appears with a translation in your selected English or Spanish interface.
Do I have to change my phone number?
No. Your number stays on every listing where guests see it. Forward it to your dedicated RankLadder line, unforward whenever you want, and you’re never locked in.
Can it ask guests for a review after checkout?
Yes, on every paid plan. With the required review permission, one tap sends the request on the same text thread the guest already knows, with opt-out handling built in. New Google reviews get an AI-drafted reply you approve before it posts.
Hear it before your customers do
Hear your own AI office manager handle a call.
Tell us about your business and we’ll email you to arrange a conversation.
See how RankLadder could work for your business. We’ll email you to arrange your demo.