Two way
A real conversation
Customers can reply, and your team can continue the permitted thread.
Here is the estimate form. Send it back with a few photos when you are ready.
FormEstimate intake form
Done. I also attached three photos of the garden.
Perfect. We can stop by Thursday at 3:30.
Delivered
Two-way business texting
Keep the conversation moving after the call.
Send what the customer asked for.
RankLadder can text approved links, directions, forms, and any other information your customers need.
Take over without starting again.
Every reply stays with the original call, ready for you or your team in the same inbox.
Start your trial today for $4$4 for 7 days, then auto-renews on your selected monthly Starter ($99), Pro ($199), or Scale ($499) plan unless you cancel before the trial ends.See how business texting works
Verbal yes
Permission comes first
The AI only sends during a call after the customer agrees out loud.
App + web
Reply from anywhere
Continue the conversation from the native app or your browser.
One thread
Nothing gets separated
The call, requested details, and every reply share one customer history.
From spoken request to an active text thread.
Texting works best when it continues a real customer conversation. RankLadder creates that handoff with permission and keeps the context intact.
01 · The customer asks
The call creates the reason to text.
A caller asks for a checklist, directions, a booking link, or another approved detail. The AI offers to send it to the number they called from.
- The request is captured in the call record
- Nothing sends before the customer agrees
Live call
Requested information
Customer asked forEstimate checklist
Send toNumber on the call
StatusPermission requested
Consent is part of the recorded call
02 · The AI sends
Approved information arrives while interest is fresh.
Once the customer says yes, RankLadder sends the exact information you approved. The message is not improvised and the opt-out language is included.
- Send links, forms, directions, and prepared details
- The sent message appears in the customer timeline
Text sent
Estimate checklist
ContentOwner-approved reply
ComplianceOpt-out language included
ThreadOpen for customer reply
The customer can reply immediately
03 · You continue
Pick up the thread with the full story in front of you.
When the customer responds, you see the original call, the AI message, and every reply together. Continue by text or call them back without asking what happened.
- Reply from the app or web inbox
- The customer history stays attached
Team inbox
Photos received
Original callEstimate requested
New messageThree photos attached
Suggested actionConfirm a visit window
One customer, one continuous thread
Texting that stays under your control
Useful messages, clear permission, no surprise sends.
You decide what information the AI may send. The customer decides whether they want it. Your team decides how the conversation continues.
Start your trial today for $4$4 for 7 days, then auto-renews on your selected monthly Starter ($99), Pro ($199), or Scale ($499) plan unless you cancel before the trial ends.
Business texting rules
You approve the boundaries
Choose the information the AI is allowed to send
Require verbal permission before the first message
Continue permitted threads from the app or web
Turn texting off whenever you want
10DLC registration costs $39 once. Customer texting starts after carrier approval on a paid plan.
Questions, answered.
Can the AI text a customer during a call?+
Yes, when the customer asks for approved information and gives verbal permission on the recorded call. RankLadder can then send the prepared link, directions, form, or other detail.
Can the customer reply to that message?+
Yes. The customer can reply, and your team can continue the permitted thread from the RankLadder app or web inbox.
Does the text stay with the original call?+
Yes. The call, sent information, and every reply stay together in the same customer conversation.
Can RankLadder automatically text every missed call?+
No. RankLadder does not automatically text missed callers. AI texting begins only after verbal permission during a recorded call.
Is 10DLC registration required?+
Yes. Register your business with US mobile carriers for a one-time $39 10DLC registration fee. Customer texting becomes available after carrier approval on a paid plan. There is no recurring registration fee.
Can I test customer texting during the $4 trial?+
Customer texting is not available before carrier registration. The trial still includes call minutes and AI website-chat replies so you can test the core AI experience.