Live
Connect during the call
The caller reaches a real person without hanging up and dialing again.
Live call transfers
The right calls reach you while they still matter.
Urgent calls do not become tomorrow’s messages.
When a caller matches your transfer rules, RankLadder can connect them to the person you chose.
You decide what deserves an interruption.
Set the situations, availability, and destination. Routine callers still get help without pulling you away.
Start your trial today for $4$4 for 7 days, then auto-renews on your selected monthly Starter ($99), Pro ($199), or Scale ($499) plan unless you cancel before the trial ends.See how transfers work
Urgent customer call
Water damage reported
ReasonActive water intrusion
Rule matchedUrgent property damage
DestinationOn-call manager
Context captured before connection
Your rules
Interruptions stay intentional
Choose which situations should transfer and where they should go.
Context
Know why they are calling
The AI captures the reason before attempting the handoff.
Fallback
No dead end
If no one answers, the AI returns to the caller and takes a complete message.
A useful handoff, not a blind transfer.
A transfer should protect your focus and help the caller. RankLadder understands the request first, checks your rules, and keeps a fallback ready.
01 · Understand the call
The AI learns what the caller needs first.
Before anyone gets interrupted, RankLadder answers the initial questions and captures the reason, caller details, and urgency.
- Routine questions can be handled without a transfer
- Urgency and caller identity stay with the call
Call intake
Reason captured
CallerNew customer
ReasonActive water damage
AvailabilityOn-call manager accepting transfers
The request is clear before handoff
02 · Check your rule
Only the calls you choose move through.
RankLadder compares the situation with your instructions. When the rule matches, it explains that it is connecting the caller and starts the transfer.
- Match transfers to specific situations
- Send the call to the destination you approved
Transfer rule
Urgent active damage
IfActive water intrusion
ThenTransfer to on-call manager
StatusCalling destination
Your rules decide who gets through
03 · Complete the handoff
Connect live or return with a complete message.
If the destination answers, the call connects. If not, the AI comes back to the caller, captures the best next step, and sends you the summary.
- A missed transfer never strands the caller
- The outcome and summary stay in the inbox
Transfer outcome
On-call manager connected
Wait time12 seconds
Caller contextAttached to conversation
FallbackMessage if unanswered
Every transfer has a clear outcome
Your phone should ring for a reason
Choose when a live handoff is worth your attention.
Use transfer rules for the moments where speed matters. Let the AI handle routine questions and collect a message when a live interruption is not needed.
Start your trial today for $4$4 for 7 days, then auto-renews on your selected monthly Starter ($99), Pro ($199), or Scale ($499) plan unless you cancel before the trial ends.
Transfer instructions
A simple rule set
Choose the situations that should transfer
Select the person or number to call
Limit transfers to the availability you allow
Use message-taking whenever no one answers
The AI identifies itself at the start of the call and keeps the transfer outcome in the conversation record.
Questions, answered.
Can the AI transfer a call to a human?+
Yes. When the caller matches a transfer rule you approved, RankLadder can call the destination you selected and connect the conversation live.
Can I decide which calls get transferred?+
Yes. You control the situations, destination, and availability for live transfers. Routine calls can still be answered without interrupting you.
What happens if no one answers the transfer?+
The AI returns to the caller, takes a complete message, and sends the call summary to your inbox. The caller is not left at a dead end.
Does the person receiving the call know why the caller is calling?+
The reason, caller details, and transfer outcome stay in the conversation record. The AI gathers that context before attempting the handoff.
Can I turn transfers off?+
Yes. Change or remove your transfer instructions whenever you want. You can continue using the AI for answering and message-taking without live transfers.
Does the AI disclose that it is an AI?+
Yes. RankLadder identifies itself as an AI and discloses the recording at the beginning of the call.