Plumbers call sample

Automatic transcript of a scripted demonstration. This transcript was generated from the recording and may contain errors, including names.

[00:00:00] Thanks for calling Copperline Plumbing. I'm an AI agent. This call may be recorded.

[00:00:05] How can I help you today? Yeah, hi. There's a lot of water coming out from underneath

[00:00:10] our sink, and I really need to get someone over here. I can help arrange service.

[00:00:15] First, is the water touching an electrical outlet, appliance, or exposed wiring? No, it's all collecting

[00:00:21] inside the cabinet. I do have a lot of towels down, but it is kind of running under the floor,

[00:00:26] or not like a lot, but you know, it's coming onto the floor. Please stop using the sink.

[00:00:32] Do you see two shut-off valves underneath it? Yes, I see them. If you can reach them safely,

[00:00:38] turn both valves clockwise until they stop. Don't force them if they won't move.

[00:00:43] Okay, the water has definitely slowed down. I think it's stopped now. It's good that you have

[00:00:49] towels down. Keep them there until the plumber arrives. Is this a house, apartment, or commercial

[00:00:54] property? It's a townhouse. What is the service address? 1847 Brookville Lane. Thank you. Is the

[00:01:03] leak coming from the faucet supply line, the drain pipe, or are you not sure? It looks like one of

[00:01:08] the smaller lines is going up to the faucet. That sounds like the supply line, but the plumber

[00:01:14] will confirm it. I have a technician available today between three and five. Would someone be

[00:01:19] able to meet them? Yes, I'll be here. May I have your name? Daniel Orts? Thanks, Daniel.

[00:01:25] Do I have your permission to text the appointment confirmation and technician updates to the number

[00:01:30] you're calling from, ending in 7712? Yeah, okay. You're booked for today between three and five.

[00:01:36] I've sent the confirmation. Please keep the sink shut-off valves closed until the plumber arrives.

[00:01:41] God, I just received the text. Perfect. If the leak starts again and you can't contain it,

[00:01:46] call us back immediately. Is there anything else I can help with? No, that's it. Thank you for

[00:01:51] calling Copperline Plumbing.