Pest control call sample

Automatic transcript of a scripted demonstration. This transcript was generated from the recording and may contain errors, including names.

[00:00:00] Thanks for calling Shield Pest Control. I'm a virtual assistant. How can I help you today?

[00:00:05] Hi, we started to see cockroaches in our kitchen, and it seems to be getting worse. Mostly at night.

[00:00:11] Sorry to hear that. We can certainly help. Are you only seeing them in the kitchen, or have you noticed them elsewhere?

[00:00:18] Yeah, that's correct. Mostly in the kitchen, but I have seen a couple in the laundry room.

[00:00:23] Thanks for letting me know. Is this a house or an apartment? And are there any children or pets at the property?

[00:00:29] It's a house, and we have two kids and a small dog.

[00:00:33] Got it. I can arrange for a technician to inspect and treat the affected areas. Could I get your name and the property address?

[00:00:40] Um, 1475 Southwest Hudson Avenue over in West Seattle. And my name is Jordan.

[00:00:47] Thanks, Jordan. Is the number you're calling from the best one for confirmations?

[00:00:51] Yeah, that number's perfect.

[00:00:53] We have an appointment available tomorrow between two and four. Would that work for you?

[00:00:57] Yep, that works well.

[00:00:59] Great. You're booked in. I'm also texting you a confirmation and a short preparation checklist, including what to do with food and pet bowls before the technician arrives.

[00:01:07] Can you let me know when it comes through?

[00:01:09] Yep, I got it.

[00:01:11] Perfect. The technician will call when they're on the way. Is there anything else I can help you with?

[00:01:16] No, I think that's everything. Thanks.

[00:01:18] You're welcome. Thanks for calling Shield Pest Control. Have a great day.