Med spas call sample

Automatic transcript of a scripted demonstration. This transcript was generated from the recording and may contain errors, including names.

[00:00:00] Thank you for calling Willow and Sage Med Spa. I'm an AI agent. How can I help you today?

[00:00:05] Hi, I'm interested in getting Botox, but I've never had it done before. I wanted to get some

[00:00:10] information and possibly make an appointment. Absolutely. I can help you with that. Are you

[00:00:16] mainly interested in treating a particular area or would you prefer to discuss your options during

[00:00:20] a consultation? Mostly my forehead and like the lines around my eyebrow. I'm really not sure what

[00:00:28] I need. It would be better if someone could just look at me. That's completely fine. Since this would

[00:00:34] be your first Botox treatment, your appointment will begin with a consultation. Your injector will

[00:00:39] discuss the areas you would like to address, explain how the treatment works, and recommend

[00:00:43] an appropriate number of units based on your features and your specific goals. Okay, yeah, that

[00:00:48] sounds great. Have you ever received Botox or another wrinkle-relaxing injectable before?

[00:00:55] No, I haven't. This would be my first time. Thank you. We have two injectors who specialize

[00:01:02] in Botox, Sofia Martinez and Megan Brooks. Did you have a particular injector you wanted

[00:01:07] to work with? No, I don't know either of them. No problem. If you'd like, I can text you a link

[00:01:16] to their profiles so you can learn more about them. Otherwise, I can find the first available

[00:01:20] appointment with either injector. Yeah, she could send me their profiles, but I'm okay with whoever

[00:01:27] is available first, to be honest. Certainly. When were you hoping to come in? Do you have anything

[00:01:31] available on Friday morning or Saturday morning? Let me check. Sofia has an appointment available

[00:01:38] this Friday at 10.30 in the morning. The appointment includes time for the consultation,

[00:01:43] and if you and the injector decide to proceed, there may be enough time for treatment during

[00:01:47] the same visit. Would 10.30 work for you? Yeah, that works.

[00:01:53] Great. May I have your name? My name is Rachel Morgan.

[00:01:58] Thank you, Rachel. Do I have your permission to text the injector profiles and your appointment

[00:02:02] confirmation to the number you're calling from, ending in 4721? Yes, that's okay. That's one.

[00:02:08] Thank you. I've sent the message now. Please let me know when it arrives.

[00:02:13] Yes, I did receive it. Perfect. You’re scheduled with Sofia this Friday at 10.30 in the morning.

[00:02:19] During your consultation, she'll answer your questions, review your goals,

[00:02:22] and relevant health history, and make a personalized treatment recommendation.

[00:02:26] Is there anything else I can help you with today? Nope. That's everything. Thank you.

[00:02:30] We look forward to seeing you, Rachel. Thank you for calling Willow and Sage Med Spa.