Electricians call sample

Automatic transcript of a scripted demonstration. This transcript was generated from the recording and may contain errors, including names.

[00:00:00] Thanks for calling BrightPath Electric. I'm an AI agent. This call may be recorded. How can I help you today?

[00:00:06] Hi, uh, we're looking to get a EV charger installed in our garage. I'm wondering if I can get some info on that.

[00:00:14] I can help with the estimate process. Is this a detached house, townhouse, or apartment?

[00:00:20] Yes, it's a detached house.

[00:00:22] Do you already have the charger?

[00:00:24] No, not yet. Like I said, we just wanted to see maybe what the electrical work would need first.

[00:00:29] That makes sense. Where is your electrical panel located?

[00:00:32] It's in the basement, almost directly below the garage.

[00:00:35] Do you know whether the panel is 100, 150, or 200 amps?

[00:00:40] Let's see, it would have down. Yeah, the main breaker says 150.

[00:00:44] Thank you. The estimator will need to confirm the panel capacity and the distance to the garage. I can send you a secure link for three photos. The full electrical panel, the main breaker label, and the garage wall where you want the charger.

[00:00:58] Yeah, okay.

[00:01:03] Do I have your permission to send that link to the number you're calling from, ending in 1906?

[00:01:09] Yes, that's fine.

[00:01:10] Thank you. I've sent the link. Please let me know when it arrives.

[00:01:17] Let me see. Yes, I have it.

[00:01:19] Great. Please don't remove the panel cover. A photo with the panel door open is enough. May I have your name and service address?

[00:01:27] My name is Lauren Kim and the address is 772. Which way drive?

[00:01:35] Thank you, Lauren. I have an estimate appointment available Friday between 10 and 12. Does that work?

[00:01:41] Yes, that works.

[00:01:43] You're scheduled for Friday between 10 and 12. Once you upload the photos, they'll be attached to the appointment for the estimator to review.

[00:01:50] Okay, perfect.

[00:01:51] Your appointment confirmation has also been sent by text. Is there anything else I can help you with?

[00:01:56] Nope, that's everything.

[00:01:58] Thank you for calling BrightPath Electric.